Overview
4dgood operates as an online entertainment platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam. Processing personal information responsibly is central to the service we provide. This Privacy Policy has been prepared in straightforward English so that every player understands how their data is used from the moment they register an account.
By accessing 4dgood, creating an account or making a deposit, you acknowledge that you have read this Privacy Policy. If you disagree with any provision, please discontinue use of the platform and request account closure.
01
Introduction
This Privacy Policy describes the practices of 4dgood with respect to the collection, use, storage, sharing and protection of personal data provided by or generated through the use of our platform. It applies to the website, mobile access, account management, sports betting, live casino, 4D services, slot games, payment processing and customer support.
This policy is to be read alongside the 4dgood Terms & Conditions. In the event of a conflict between this policy and the Terms & Conditions on a privacy matter, this Privacy Policy shall prevail in respect of that matter.
References to "you" or "your" mean the individual user. References to "we", "us", "our" or "4dgood" mean the platform and its authorised personnel responsible for data processing.
02
Definitions
Personal Data means any information that identifies or could reasonably identify a living individual, whether directly or in combination with other data. This includes name, contact details, device identifiers and payment references.
Processing means any operation performed on personal data, including collection, recording, storage, retrieval, consultation, use, disclosure, restriction and deletion.
Data Controller means the entity that determines the purposes and means of processing personal data. For users of 4dgood, the platform acts as the data controller in respect of the personal data you provide.
Data Processor means a party that processes personal data on behalf of the data controller, such as a payment technology provider or cloud-hosting service.
Consent means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
03
Data We Collect
Information You Provide Directly
- Full legal name and date of birth supplied at registration.
- Malaysian mobile number and email address for account communications.
- Residential address and, where verification is required, proof of identity such as a MyKad or passport.
- Payment details, including the bank or e-wallet reference associated with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong Bank transactions. Full card or account numbers are not stored by 4dgood — only the identifiers required to associate a transaction with your account.
- Cryptocurrency wallet addresses where applicable.
- Communications sent to our support team via Live Chat, email or other channels.
Information Generated Through Use
- Login timestamps, session durations and device or browser identifiers.
- Internet Protocol (IP) address and approximate geographic region.
- Betting activity, game history, deposit and withdrawal records, and promotional participation.
- Responsible gambling preferences such as deposit limits or self-exclusion requests.
- Technical event logs, error reports and platform interaction data used to diagnose issues.
Information from Third Parties
- Identity and document verification results from authentication service providers.
- Transaction status confirmations from payment processors and banking partners.
- Fraud or risk signals from security or compliance service providers where applicable.
4dgood collects only the information necessary to operate the platform securely, process payments, verify eligibility and meet applicable compliance requirements. We do not collect data beyond what is described here without notifying you.
04
Data Processing and Purposes
4dgood processes personal data for the following purposes:
- Account Creation and Administration: Registering your account, verifying your identity, maintaining account records and communicating account-related information.
- Payment Processing: Facilitating deposits and withdrawals via local Malaysian payment methods and cryptocurrency options, reconciling transactions and resolving payment disputes.
- Service Delivery: Enabling access to sports betting markets — including Liga Super Malaysia, EPL and international fixtures — live casino tables, 4D results and slot games.
- Security and Fraud Prevention: Detecting and investigating suspicious activity, protecting account integrity and preventing unauthorised access or misuse of the platform.
- Responsible Gambling: Applying account restrictions, processing self-exclusion requests and monitoring usage patterns where needed to protect vulnerable players.
- Legal and Compliance Obligations: Retaining records as required, responding to lawful authority requests and fulfilling applicable regulatory obligations.
- Customer Support: Responding to queries, resolving complaints and improving support processes based on interaction history.
- Platform Improvement: Analysing aggregated usage patterns to improve navigation, content relevance and platform performance for Malaysian users.
- Promotional Communications: Where you have opted in, sending relevant offers or platform updates by email or message. You may withdraw consent at any time through your account settings or by contacting support.
05
Legal Basis for Processing
Personal data is processed on one or more of the following bases:
- Contractual Necessity: Processing required to create and administer your account, process transactions and deliver the services you have requested under the Terms & Conditions.
- Legitimate Interests: Processing necessary for fraud detection, platform security, responsible gambling controls and service analytics, where those interests are not overridden by your rights.
- Legal Obligation: Processing required to comply with applicable laws, regulatory requirements or lawful authority requests.
- Consent: Processing for optional communications or additional purposes where you have given specific, informed and revocable consent.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
06
Disclosure to Third Parties
4dgood does not sell personal data. Data may be shared with third parties only in the following circumstances:
- Payment Processors and Banking Partners: Information shared with providers such as FPX operators, e-wallet networks or cryptocurrency infrastructure partners solely for the purpose of completing your transactions.
- Identity Verification Services: Document and biometric checks performed by contracted verification providers to confirm account eligibility.
- Technology and Hosting Providers: Cloud storage, platform infrastructure and security services engaged to operate 4dgood securely.
- Regulatory and Law Enforcement Authorities: Disclosure required by law, court order or lawful instruction from a competent authority.
- Fraud Prevention Services: Sharing of risk signals with specialist providers to identify and prevent misuse, money laundering or related conduct.
All third parties engaged by 4dgood are subject to contractual obligations requiring them to handle personal data securely and to use it only for the specified purpose. 4dgood remains responsible for the conduct of processors operating under its instruction.
Personal data is never sold, rented or disclosed to third-party advertisers or marketing organisations without your explicit prior consent.
07
Data Retention
4dgood retains personal data for as long as necessary to fulfil the purposes described in this policy. The following principles apply:
- Account data and transaction records are retained for the duration of the account relationship and for a reasonable period thereafter to resolve disputes, process pending withdrawals and meet compliance requirements.
- Identity verification documents may be retained for a period after account closure as required by applicable record-keeping obligations.
- Communication records, including support interactions, are retained for a period sufficient to resolve any related complaints or disputes.
- Where data was processed on the basis of consent and consent has been withdrawn, we will cease further use of that data for the consented purpose unless another legal basis applies.
When data is no longer needed and no legal basis for further retention exists, it will be securely deleted or rendered non-identifiable.
08
Security Measures
4dgood applies technical and organisational measures proportionate to the risk associated with processing your personal data. These include:
- Encrypted data transmission using current SSL/TLS protocols across all platform connections.
- Access controls that restrict personal data to personnel with a documented need to process it.
- Regular security assessments and monitoring to identify and respond to potential vulnerabilities.
- Two-factor authentication availability to protect individual accounts from unauthorised access.
- Incident response procedures to identify, contain and notify of data security events where required.
No system can guarantee absolute security. Players bear shared responsibility for account protection by choosing strong, unique passwords, keeping credentials confidential and reporting suspected compromise without delay.
09
Cookies and Tracking Technologies
4dgood uses cookies and similar technologies to support platform operation, remember your session preferences and understand how users interact with the site.
Essential Cookies
Required for core platform functions such as maintaining your login session, applying language preferences and managing security tokens. These cannot be disabled without affecting platform usability.
Analytical Cookies
Used in aggregate, non-identifiable form to understand page visits, session duration and navigation patterns so that the 4dgood experience can be improved for Malaysian users over time.
Functional Cookies
Store optional preferences such as game display settings or notification choices that you have configured during a previous session.
Where applicable, your consent to non-essential cookies is sought when you first access the platform. You may update cookie preferences through your browser settings. Disabling certain cookies may affect the availability of some platform features.
10
Your Rights
Subject to applicable law and the legitimate interests of 4dgood, you hold the following rights in respect of your personal data:
| Right |
What It Means |
| Access |
Request a copy of the personal data held about you and information about how it is used. |
| Rectification |
Ask us to correct inaccurate or incomplete personal data without undue delay. |
| Erasure |
Request deletion of your personal data where it is no longer necessary, consent has been withdrawn and no other legal basis applies. |
| Restriction |
Ask us to limit processing of your data in specified circumstances, such as while a dispute is being assessed. |
| Portability |
Receive personal data you provided to us in a structured, commonly used format where technically feasible. |
| Objection |
Object to processing based on legitimate interests or to the use of your data for direct marketing. |
| Withdraw Consent |
Revoke previously given consent for optional processing without affecting activity that occurred prior to withdrawal. |
To exercise any of these rights, contact 4dgood through Live Chat or by emailing [email protected] (plain text — not a clickable link). We will respond within a reasonable period and may request identity verification before acting on a request.
11
Minors and Age Restriction
4dgood is intended strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under 21. If we become aware that an account was created by or on behalf of a person below the minimum age, the account will be closed, associated data will be deleted and any funds handled in accordance with applicable procedures.
A parent or guardian who believes that a minor has submitted personal data to 4dgood should contact our support team immediately so that the matter can be investigated and resolved promptly.
For players aged 21 and above only. Play responsibly. Gambling involves financial risk.
12
Changes to This Privacy Policy
4dgood may update this Privacy Policy to reflect changes in data practices, legal requirements or platform features. Material changes will be indicated by a revised effective date at the top of this page, and where appropriate, a notification may be placed on the platform.
Continued use of 4dgood following the effective date of an updated policy constitutes acceptance of the revised terms. If you disagree with a change, you should discontinue use and contact us to arrange account closure. Your rights over data collected prior to the change will not be diminished by any revision.
13
Contact Us
For questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact the 4dgood support team through the following channels:
- Live Chat: Available 24/7 on the 4dgood platform — the quickest way to reach our team.
- Email (plain text — not a clickable link): [email protected]
Please include your registered account details, a clear description of your request and, where applicable, the specific right you wish to exercise. We may request verification of your identity before processing a data-related request.
For details on responsible gambling resources or account restrictions, visit our Responsible Gambling page.